Overview
Zoho Campaigns and Klaviyo are in completely different categories. Zoho is affordable general email marketing for small businesses. Klaviyo is the premium e-commerce platform that Shopify stores swear by. Comparing them only makes sense if you're deciding what kind of platform you need.
The Price Reality
At 10,000 contacts, Zoho costs $35/month. Klaviyo costs $150/month. That's a 4x difference.
For e-commerce stores generating significant revenue, Klaviyo's price is often justified. The AI product recommendations, abandoned cart recovery, and revenue attribution can generate more than the cost difference. For everyone else, Zoho's pricing makes more sense.
E-commerce: Klaviyo's Domain
Klaviyo is built for e-commerce. Deep Shopify and WooCommerce integrations sync product catalogs, track purchases, and enable sophisticated behavioral triggers. AI-powered product recommendations increase average order value. Revenue attribution shows exactly which emails drive sales.
Zoho has basic e-commerce plugins but nothing comparable. You can send campaigns to store customers, but you won't get Klaviyo-level intelligence.
Zoho's Ecosystem Advantage
If you use Zoho CRM, Zoho Desk, or other Zoho products, Zoho Campaigns has a clear advantage. Native integration means contacts sync automatically between your CRM and email campaigns.
Klaviyo doesn't integrate with Zoho natively. It's focused on e-commerce platforms, not CRM systems.
Automation Comparison
Klaviyo's automation is more advanced, especially for e-commerce use cases. Browse abandonment, post-purchase sequences, win-back campaigns, and AI-optimized send times work out of the box.
Zoho's automation is capable for general marketing but lacks e-commerce depth. For workflows based on email engagement rather than purchase behavior, Zoho is sufficient.
For SaaS Companies
Neither Zoho nor Klaviyo is built for SaaS. Zoho is general-purpose, Klaviyo understands shopping carts but not subscriptions.
If you're building a SaaS product on Stripe, consider Sequenzy. Native Stripe integration enables automation based on trial endings, payment failures, and subscription changes. At $49/month for 10k contacts, it's a third of Klaviyo's price without paying for e-commerce features. AI sequences help create email content, and both transactional and marketing emails work from one platform.